Shipping & Returns

Find delivery information, order changes and return instructions in one place.

Shipping

Orders usually ship within 2–3 business days. Transit time is additional; the current shipping estimate is 7–15 business days. Preorder dates and product-specific shipping notices take precedence. Items in the same order may ship separately.

We ship to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, other islands, international destinations or PO boxes.

Free shipping on orders of $69 or more. Shipping charges for orders below $69 are shown at checkout.

Check your shipping address and phone number before placing your order. After dispatch, address changes may cause delays and additional charges, and delivery to a revised address cannot be guaranteed.

Bikes and trikes shipped by LTL freight

Vehicle orders shipped by LTL truck require a delivery appointment and a signature. The carrier will contact you to arrange delivery. If you have not heard from the carrier by the estimated arrival date, use the carrier contact information in your shipping notice.

Included truck delivery is curbside only. Tracking dates are estimates; appointments and residential delivery may require additional time.

Inspect before signing

Check the packaging, pallet or crate before accepting delivery. If the packaging is visibly damaged, has been tampered with, or arrives loose when a pallet or crate was expected, do not sign until you have inspected it with the driver. You may refuse a visibly damaged delivery. Note the reason on the delivery receipt, take photos and contact us immediately.

LTL transit-damage claims are not accepted after the delivery has been signed for. Inspect before signing and refuse a visibly damaged shipment rather than accepting it. This delivery inspection rule concerns transit damage; contact us separately for product defects or warranty support.

Smaller items shipped by parcel carrier

Smaller FedEx parcels do not require a signature. Inspect your FedEx package promptly and report damage to us within 2 business days of delivery. Include your order number and photos of the packaging, shipping label and damaged item. Keep the packaging until we have provided instructions.

Some parcels ship by USPS. Use the carrier and tracking link shown in your shipping notification. Tracking may take time to update after dispatch.

Order changes and cancellations

• Within 2 hours of placing an order, before shipment: contact us to cancel or correct an order without an additional fee.
• More than 2 hours after placing an order, before shipment: cancellations incur a 3% processing fee.
• After shipment: cancellations incur a 20% restocking fee, and the customer is responsible for all shipping costs.

Contact us as soon as possible. A cancellation or change request is not complete until our team confirms it. Do not refuse an undamaged shipment to avoid cancellation charges.

Returns and refunds

Eligible bike and trike return requests must be made within 15 calendar days of delivery, with no more than 10 miles on the odometer. Contact info@hjmbike.com for approval before returning any product. Include your order number, product and quantity, reason for return, and dated photos or video of the product and packaging.

Return the vehicle in new condition, free of damage, dirt, dust, scratches and fragrances, in its original packaging with all components, accessories and attachments. Unauthorized returns, missing proof of purchase, missing items, altered serial numbers, misuse, unauthorized modifications and damage caused by external events are not eligible. Customers are responsible for return shipping to the approved warehouse.

After approval, follow the return address and instructions provided by HJM and ship within 7 calendar days using a tracked service. Refunds are processed after receipt and inspection, less applicable charges, to the original payment method. Bank or card processing may take 7–14 business days.

Defects and replacements

Contact us within 15 calendar days if the product significantly differs from its description or has a performance failure. Obtain approval before returning it. HJM covers shipping of an approved replacement to the customer; the customer is responsible for shipping the original item back. The return window does not replace eligible defect coverage under our Warranty & Registration policy. Eligible core components are covered for 2 years or 1,500 miles, whichever comes first, subject to warranty terms.

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