Support

Request an eligible vehicle return within 15 calendar days of delivery, with no more than 10 miles on the odometer. The vehicle must be in new condition, with its original packaging and all components. Email info@hjmbike.com with your order number, reason and dated photos or video for approval before shipping it back. After approval, ship within 7 calendar days. Return shipping and applicable fees are deducted or payable under the return terms. Product-specific final-sale terms still apply.

For eligible new vehicles, the original purchaser receives 2 years or 1,500 miles, whichever comes first, on defective motors, batteries and frames. Other listed essential components have 6 months of coverage. Normal wear, misuse and unauthorized repairs are excluded. Outside repair costs require prior approval; labor within the first 3 months requires written approval, and later labor is not covered. Check the Warranty & Registration page and any product-specific terms before arranging repairs.

We ship to the contiguous 48 United States, excluding Alaska, Hawaii, other islands, international destinations and PO boxes. Orders usually ship within 2–3 business days; estimated transit is an additional 7–15 business days. Preorder dates and product-specific notices take precedence. Shipping is free for orders of $69 or more; smaller orders show the charge at checkout. Use the tracking link in your shipping notice or Track My Order. LTL vehicle deliveries require a carrier appointment and signature.

For LTL freight, inspect the packaging and pallet before signing. Refuse a visibly damaged delivery, note the reason on the delivery receipt and contact HJM immediately. LTL transit-damage claims are not accepted after signing. For smaller FedEx parcels, report damage within 2 business days of delivery with photos of the packaging, label and item. See Shipping & Returns.

Before shipment, contact us within 2 hours to cancel or correct an order without an additional fee. Cancellations after 2 hours incur a 3% processing fee. After shipment, cancellations incur a 20% restocking fee and all shipping costs. Your request requires confirmation from our team. Read the cancellation terms.

First match your exact vehicle model and the model option on the part’s product page. Then check the listed dimensions and mounting points; for electrical parts, also match the specified voltage, connector and component version. Similar appearance alone does not confirm fit. If your model or version is not listed, do not choose the closest-looking option: provide your model, order number and photos of the original part and its label for a compatibility check before ordering.

Replacement batteries are listed under Replacement Parts. Select a battery explicitly listed for your model and configuration, and check its voltage, mounting system and connector against the original. A primary replacement battery and a secondary-battery upgrade kit are different products. Do not assume the same voltage, capacity or case shape makes a battery compatible. If your exact version is not listed, submit photos of the battery label, connector and mounting base with your model and order number for confirmation before purchasing.

Identify the symptom first and use the model-specific troubleshooting or repair instructions in the self-service section above. Before visiting a local mechanic, confirm that they service your model and can perform the required work. For a possible warranty claim, provide proof of purchase, frame serial number, symptoms and clear photos or video; include the battery number for a battery issue. Obtain HJM’s assessment before repairs and written approval for any outside service quote. Third-party labor is not automatically covered.

The Payment section at checkout shows the methods available for your order. Enter your delivery address first, then select one of the displayed options and review the final total. Use the billing address held by your card issuer and complete any bank or payment-provider verification. If an installment option is displayed, review its eligibility, repayment schedule and terms before choosing it; an option not displayed should not be assumed available.

Check your card details, expiration date, billing address and available funds. Complete any verification requested by your bank or payment provider. If the payment is still declined, contact the card issuer or choose another method offered at checkout. Check for an order confirmation before trying again. If you see a charge but no confirmation, contact HJM Support before placing another order. Never send your full card number or security code by email or through our contact form.